Grievance Redressal
Complaints – RA
Client queries or complaints may arise due to misunderstandings or deficiencies in service. These may include inadequate explanations, clarifications, or lapses in expected delivery standards, often due to facility shortcomings or staff attitudes.
Clients can address their concerns by submitting a complaint in writing, verbally, or via phone. Email complaints can be sent to [email protected], or you may call +91 9452585011. Written complaints can be sent to: Mayank Kumar Gupta, 25, Near Mahak Guest House Jalaun, Purani Najhai, Jhansi, Jalaun, Uttar Pradesh, 285123, India.
If no response is received within 10 business days, clients can escalate their complaint to the Compliance Officer at [email protected]. A response is expected within 10 business days of contacting the Compliance Officer.
For unresolved issues, clients may lodge a grievance with SEBI at SEBI’s SCORES portal or write to any SEBI office. The SCORES mobile app can be downloaded here.
Additionally, the ODR Portal is available for dispute resolution as outlined in SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023. Access the ODR Portal here.
‘Grievance Redressal / Escalation Matrix’
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Mayank Kumar Gupta | 25, Near Mahak Guest House Jalaun, Purani Najhai, Jhansi, Jalaun, Uttar Pradesh, 285123, India. | +91 9452585011 | [email protected] | 9.00 AM to 7.00 PM |
| Head of Customer Care | Mayank Kumar Gupta | 25, Near Mahak Guest House Jalaun, Purani Najhai, Jhansi, Jalaun, Uttar Pradesh, 285123, India. | +91 9452585011 | [email protected] | 9.00 AM to 7.00 PM |
| Compliance Officer | Mayank Kumar Gupta | 25, Near Mahak Guest House Jalaun, Purani Najhai, Jhansi, Jalaun, Uttar Pradesh, 285123, India. | +91 9452585011 | [email protected] | 9.00 AM to 7.00 PM |
| CEO | Mayank Kumar Gupta | 25, Near Mahak Guest House Jalaun, Purani Najhai, Jhansi, Jalaun, Uttar Pradesh, 285123, India. | +91 9452585011 | [email protected] | 9.00 AM to 7.00 PM |
| Principal Officer | Mayank Kumar Gupta | 25, Near Mahak Guest House Jalaun, Purani Najhai, Jhansi, Jalaun, Uttar Pradesh, 285123, India. | +91 9452585011 | [email protected] | 9.00 AM to 7.00 PM |
The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: –
https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in.
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in.